What is an Interactive Kiosk?
Definition of an Interactive Kiosk
A kiosk is an interactive system designed for public use that delivers information or enables transactions. Standard or custom applications developed for information kiosks provide customers with information, the ability to participate in loyalty programs, and transaction capability. Enterprises deploy kiosks to increase customer loyalty, strengthen their brand with target customers, and reduce operational costs.
A kiosk includes a computer and a display screen and allows for customer input of data via an input device such as a touch screen or keyboard. A kiosk differs from a standard computer in that it runs application(s) developed for a specific purpose(s).
- Information and service to customer at retail environments
- Educate clients, customers and other visitors at showrooms
- Inform, educate, register visitors at exhibitions and trade shows
- Help and educate sales staff perform duties better
- Help tourists with maps and hotspots at popular destinations
- For gaming, contests and special offers
some of the areas where interactive kiosks are used
Why wait for a salesperson when there is an interactive kiosk close by? Interactive kiosks have revolutionized self service and taken information transaction to the next level. It is now a self help computing terminal which acts as a virtual employee that distributes information on products, latest arrivals, offers and sales, tips, instructions and product demos. They are exceptionally suited for busy retail environments where it is difficult to cater to each and every customer and sometimes they are arranged as free standing booths in large commercial spaces.